Once the team has established itself, we then start to visit them every 6 months to complete regular quality development assessments.
During our visits, we usually meet and brief senior leaders within the local mental health crisis care network in the morning. We then spend the rest of the day with our mentors to debrief specific cases that have either worked well or are continuing to pose different challenges.
As a result of these visits, we often connect different teams from across the network, so that one team can learn from the previous experiences of another.
Throughout the year, we continue to keep in touch with all our teams. Where there has been significant learning, we encourage our teams to record these moments so that we can share their experiences and professional reflections. The identity of the service user is always protected before sharing.
These case studies will soon be recorded digitally within the online training dashboard.