How does the training work?

3 Day Classroom Course in High Intensity Mentoring

Every new High Intensity Team that we help set up, is trained in the same way so that we can build and evolve one nationally approved package of high intensity support. 

Our training programme begins when all staff who will be providing direct care to service users, attend their 3 day course. We also encourage line managers, NHS consultants, people with lived experience and staff working in the 3rd Sector to attend. 

We also welcome emergency front line responders and any other staff from similar 'Health and Justice' teams, such as 'Street Triage' or 'Liaison and Diversion'.

Online Courses

Once a student has completed their 3 day course, they are immediately given online access to their own training dashboard where they will be able to complete further study in the core knowledge behind their role. A lot of the online content will reinforce the knowledge and skills learnt on the 3 day course. The course is modular with each module providing an informal, video based discussion from which the student is asked to complete some simple reflective practice content. 

Course 1 was launched in January 2019
Course 2 will launch in April 2019
Course 3 is currently in planning phase

Online courses are clinically led by Dr Lorraine Bell from Solent NHS Trust.

Support Visits

Once the team has established itself, we then start to visit them every 6 months to complete regular quality development assessments. 

During our visits, we usually meet and brief senior leaders within the local mental health crisis care network in the morning. We then spend the rest of the day with our mentors to debrief specific cases that have either worked well or are continuing to pose different challenges. 

As a result of these visits, we often connect different teams from across the network, so that one team can learn from the previous experiences of another.

Case Examples

Throughout the year, we continue to keep in touch with all our teams. Where there has been significant learning, we encourage our teams to record these moments so that we can share their experiences and professional reflections. The identity of the service user is always protected before sharing. 

These case studies will soon be recorded digitally within the online training dashboard.

The High Intensity Network works with: