Once the team has established itself, we then start to visit them every 6 months.
During our visits, we do three things:
1. We meet and brief senior leaders within the local mental health crisis care network to update them on the team's work and progress.
2. We then spend the rest of the day with our mentors where we complete the complete our 'National Quality Assessment'. This reviews how the teams are operating in 11 different areas of their work.
3. We also help them to review specific cases that have either worked well or are continuing to pose particular challenges.
As a result of these visits, we often connect different teams from across the network, so that one team can learn from the previous experiences of another.
All teams on the network in 2020 will be able to access a portal of digital case management tools that will help them measure both quantitative and qualitative outcomes for each case they are managing. They will also be able to access a full network directory of teams for improved cross border case management. Teams will also have access to an online self assessment tool which will allow them to internally assess and score the progress that they are making using 11 performance measurements.