Once the team has established itself, we then start to visit them every 6 months.
During our visits, we do three things:
1. We meet and brief senior leaders within the local mental health crisis care network to update them on the team's work and progress.
2. We then spend the rest of the day with our mentors where we complete the complete our 'National Quality Assessment'. This reviews how the teams are operating in 11 different areas of their work.
3. We also help them to review specific cases that have either worked well or are continuing to pose particular challenges.
As a result of these visits, we often connect different teams from across the network, so that one team can learn from the previous experiences of another.
In March 2020 we launched our digital case management portal that will help our high intensity intervention teams manage their local programme and patients, including:
PATIENT DATA GRAPHS:
Teams will be able to collect demand data for individual patients, choosing from over 25 different units of demand. In addition, teams will be able to input their own local service costs to build highly accurate costs graphs for each patient.
They will be able to access a full network directory of teams for improved cross border case management.
Teams will have access to an online self assessment tool which will allow them to internally assess and score the progress that they are making using 11 performance measurements.
Teams will also be able to find other teams on the network who have operational experience of managing specific crisis behaviours, by using our Behaviour Search Dashboard.
INDIVIDUAL PATIENT PROGRESS REPORTING
Teams continuously record both statistical and quality of care data for each patient and can then, at the touch of a button populate, save and print a report for their patient.
These tools have been designed to support any high intensity team, not just teams using the SIM model of care.
Independent teams will be be to access the digital portal but retain their own intervention methodology.