Once the team has established itself, we then start to visit them every 6 months.
During our visits, we do three things:
1. We meet and brief senior leaders within the local mental health crisis care network to update them on the team's work and progress.
2. We then spend the rest of the day with our mentors where we complete the complete our 'National Quality Assessment'. This reviews how the teams are operating in 11 different areas of their work.
3. We also help them to review specific cases that have either worked well or are continuing to pose particular challenges.
As a result of these visits, we often connect different teams from across the network, so that one team can learn from the previous experiences of another.
Throughout the year, we keep in touch with our teams. Where there has been significant learning, we encourage our teams to record these moments so that we can share their experiences and professional reflections. The identity of the service user is always protected before sharing.
These case studies will soon be recorded digitally within the online training dashboard.